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Voice or Internet Down?We Explain Those Blinking Lights |
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Voice or Internet Down?We Explain Those Blinking Lights |
Tell Your Carrier How Your Lights Changed !
"A picture is worth a thousand words" when talking to a communications carrier support tech. Make them "see the light". 1. Click on your communication device from the list below. (Contact us at www.infotelsystems.com/service to list your device.) 2. Save the web page to your PC desktop as a "web page archive." OR just gave the graphic to your desktop. 3. When service is down, refer to this animated file and report status light changes to your carrier.
|
Device |
Location inNetwork |
Input to Device |
Description |
|
Customer |
ISDN BRI from carrier. |
Converts carrier 2 wire "U" interface to 4 wire and feeds this to Iwatsu PBX |
|
| Edge | T1 from carrier |
T1 network interface For use with VOIP |
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Edge |
T1 from carrier |
Voice & Internet router |
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|
Edge |
T1 from carrier |
T1 router. |
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Edge |
T1 from carrier |
T1 router |
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Edge |
T1 from carrier |
T1 router w/ two Ethernet interfaces |
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T1 smart jack |
2 wire DSL from carrier |
ILEC Smart jack card - T1 delivery via 1 pair DSL |
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|
T1 smart jack |
4 wire HDSL from carrier |
ILEC Smart jack card - T1 delivery via 4 wire (2 pair) HDSL |
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T1 smart jack |
4 wire HDSL from carrier |
ILEC Smart jack card - T1 delivery via 4 wire (2 pair) HDSL |
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Edge |
T1 from carrier |
Voice & Internet router |
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Edge |
T1 from carrier |
Voice over IP & Internet router. Voice only delivered as POTS. |
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Edge |
T1 from carrier |
TDM Voice & Internet router. Voice delivered as POTS, BRI or T1/PRI. |
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Customer |
Ethernet from Edge Router |
Internet firewall |
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|
Customer |
Varies with installed WIC |
Router |
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Customer |
Varies with installed WIC |
Router |
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Customer |
Varies with installed WIC |
Router |
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Customer |
Varies with installed WIC |
Router |
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Customer |
Varies with installed WIC |
Router |
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Edge |
Internet via ethernet |
Managed voice router for VOIP. |
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Customer |
2 to 8 DSL |
Ethernet over multiple copper DSL loops router |
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Customer |
PRI from carrier |
Iwatsu ISDN PRI card |
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Customer |
Ethernet from Edge Router |
Cable/DSL or Ethernet router w/ QOS |
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Edge |
T1 from carrier |
T1 CSU. Provides signal conditioning and loopback testing |
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Customer |
Ethernet from Edge Router |
Cable/DSL or Ethernet router |
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Customer |
Ethernet from Edge Router |
Cable/DSL or Ethernet router |
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Edge |
T1 from carrier |
Voice & Internet router |
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Customer |
Ethernet from Edge Router |
Cable/DSL or Ethernet router |
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Edge |
DSL from carrier |
Internet DSL modem |
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Edge |
DSL from carrier |
Internet DSL modem |
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Edge |
DSL from carrier |
Internet DSL modem |
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Paradyne Hotwire 6210-A2(6211, 6381) |
Edge |
DSL from carrier |
Internet DSL modem |
|
Edge |
Cable from carrier |
Cable Internet router |
|
|
Edge |
Cable from carrier |
Cable Internet router |
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| Toshiba PCX2200 | Edge | Cable from carrier | Cable Internet router |
|
Westell 2200 DSL modem |
Edge |
DSL from carrier |
Internet DSL modem |
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Edge |
DSL from carrier |
Internet DSL modem |
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Westell 2110 DSL modem |
Edge |
DSL from carrier |
Internet DSL modem |
| Actiontec R1408 | Edge | FiOS from carrier | FiOS internet router |
| Actiontec M1424WR | Edge | FiOS from carrier | FiOS internet router |
|
Edge |
DSL from carrier |
Internet DSL modem |
T1 smart jack - Incumbent local exchange carrier (ILEC) T1 smart jack card. The absolute edge. If provided, it's by the Incumbent carrier. Not an IP device.
Edge - First IP Routable device closest to the carrier. Generally supplied by a competitive local exchange carrier (CLEC). This is what Infotel Systems needs to monitor the most. If this fails, it's a major carrier issue.
Customer - The device just past the carrier edge device. Connected to the carrier edge device. Customer owned.Example: Firewall or ISDN BRI NT1.
Endpoints -Telephone system, Telephones, PC's etc. These also have lights such as a power light and a display
Call your carrier or vendor.
Report change of status lights and refer to this page.
Request non-obtrusive then obtrusive tests (ping, web, telnet, loopback ) to the listed device. Get a service ticket #
Discuss environmental issues that affect circuit "it fails when ever it rains". A carrier truck is outside. Recap the history of carrier repairs.
Ask the carrier to access your customer equipment (if possible) .