Voice or Internet Down? 

We Explain Those Blinking Lights

 

Tell Your Carrier How Your Lights Changed !

 

"A picture is worth a thousand words" when talking to a communications carrier support tech. Make them "see the light".

 

1. Click on your communication device from the list below. (Contact us at www.infotelsystems.com/service to list your device.)

2. Save the web page to your PC desktop as a "web page archive."  OR just gave the graphic to your desktop.

3. When service is down, refer to this animated file and report status light changes to your carrier.

 

The story of "Status Lights"

 

Device

Location in

Network

Input to Device

Description

Adtran NT1 Ace 4 (Ace 3)

Customer

ISDN BRI from carrier.

Converts carrier 2 wire "U" interface to 4 wire and feeds this to Iwatsu PBX

Adtran TA604

  Edge   T1 from carrier

T1 network interface For use with VOIP

Adtran TA612

Edge

T1 from carrier

Voice & Internet router

Adtran Netvanta 3205

Edge

T1 from carrier

T1 router.

Adtran Netvanta 3305

Edge

T1 from carrier

T1 router

Adtran Netvanta 3430

Edge

T1 from carrier

T1 router w/ two Ethernet interfaces

Adtran H2TU-R card

T1 smart jack

2 wire DSL from carrier

ILEC Smart jack card - T1 delivery via 1 pair DSL

Adtran HTU-R card

T1 smart jack

4 wire HDSL from carrier

ILEC Smart jack card - T1 delivery via 4 wire (2 pair) HDSL

Adtran H4TU-R card

T1 smart jack

4 wire HDSL from carrier

ILEC Smart jack card - T1 delivery via 4 wire (2 pair) HDSL

Carrier Access Adit 3402

Edge

T1 from carrier

Voice & Internet router

Carrier Access Adit 600 -VOIP voice

Edge

T1 from carrier

Voice over IP & Internet router. Voice only delivered as POTS.

Carrier Access Adit 600 -TDM Voice

Edge

T1 from carrier

TDM Voice & Internet router. Voice delivered as POTS, BRI or T1/PRI.

Cisco 501 Pix Firewall

Customer

Ethernet from Edge Router

Internet firewall

Cisco 1600 Series

Customer

 Varies with installed WIC

Router

Cisco 1700 Series

Customer

Varies with installed WIC

Router

Cisco 1720 Series

Customer

Varies with installed WIC

Router

Cisco 3600 Series

Customer

Varies with installed WIC

Router

Cisco 3800 Series

Customer

Varies with installed WIC

Router

Edgemarc 4508T4

 Edge

 Internet via ethernet

 Managed voice router for VOIP.

Hatteras HN408-CPi

Customer

2 to 8 DSL

Ethernet over multiple copper DSL loops router

Iwatsu DTI-P Card

Customer

PRI from carrier

Iwatsu ISDN PRI card

Kentrox Q2300

Customer

Ethernet from Edge Router

Cable/DSL or Ethernet router w/ QOS

Kentrox Tsmart

Edge

T1 from carrier

T1 CSU. Provides signal conditioning and loopback testing

Linksys RV042

Customer

Ethernet from Edge Router

Cable/DSL or Ethernet router

Linksys-BEFSR41

Customer

Ethernet from Edge Router

Cable/DSL or Ethernet router

Lucent Connect Reach

Edge

T1 from carrier

Voice & Internet router

Multitech RF 820

Customer

Ethernet from Edge Router

Cable/DSL or Ethernet router

Paradyne DSL Modem 6310 A2 200

Edge

DSL from carrier

Internet DSL modem

Paradyne DSL Modem 6350 A4 200

Edge

DSL from carrier

Internet DSL modem

Paradyne DSL Modem 6381

Edge

DSL from carrier

Internet DSL modem

Paradyne Hotwire 6210-A2(6211, 6381)

Edge

DSL from carrier

Internet DSL modem

SMC 8013WG Cable Modem/Router

Edge

Cable from carrier

Cable Internet router

SMC 8014 Cable Modem/Router

Edge

Cable from carrier

Cable Internet router

  Toshiba PCX2200   Edge   Cable from carrier  Cable Internet router

Westell 2200 DSL modem

Edge

  DSL from carrier

Internet DSL modem

Westell 6110 DSL modem

Edge

  DSL from carrier

Internet DSL modem

Westell 2110 DSL modem

Edge

  DSL from carrier

Internet DSL modem

  Actiontec R1408  Edge   FiOS from carrier   FiOS internet router
  Actiontec M1424WR  Edge   FiOS from carrier   FiOS internet router

Zhone DSL Modem 63XX

Edge

DSL from carrier

Internet DSL modem

Location in Network

 

Carrier Trouble Reporting Process