|
This web site contains animations of status lights on normally working telecom devices. If your device status lights do not look like that listed, suggested actions are provided. In short, a picture is worth a thousand words haggling with a telephone company repair rep.
Prepare for the next Voice or Data Service Outage...1. Click on your communication device from the list below. 2. In your browser's file menu, save web page to your PC desktop. 3. On voice, WAN or Internet service down issues, report changes to your communication equipment's "NORMAL STATUS LIGHTS".
|
|
Device |
Location inNetwork |
Input to Device |
Description |
|
Customer |
ISDN BRI from carrier. |
Converts carrier 2 wire "U" interface to 4 wire and feeds this to Iwatsu PBX |
|
| Edge | T1 from carrier |
T1 network interface For use with VOIP |
|
|
Edge |
T1 from carrier |
Voice & Internet router |
|
|
Edge |
T1 from carrier |
T1 router. |
|
|
Edge |
T1 from carrier |
T1 router |
|
|
Edge |
T1 from carrier |
T1 router w/ two Ethernet interfaces |
|
|
T1 smart jack |
2 wire DSL from carrier |
ILEC Smart jack card - T1 delivery via 1 pair DSL |
|
|
T1 smart jack |
4 wire HDSL from carrier |
ILEC Smart jack card - T1 delivery via 4 wire (2 pair) HDSL |
|
|
T1 smart jack |
4 wire HDSL from carrier |
ILEC Smart jack card - T1 delivery via 4 wire (2 pair) HDSL |
|
|
Edge |
T1 from carrier |
Voice & Internet router |
|
|
Edge |
T1 from carrier |
Voice over IP & Internet router. Voice only delivered as POTS. |
|
|
Edge |
T1 from carrier |
TDM Voice & Internet router. Voice delivered as POTS, BRI or T1/PRI. |
|
|
Customer |
Ethernet from Edge Router |
Internet firewall |
|
|
Customer |
Varies with installed WIC |
Router |
|
|
Customer |
Varies with installed WIC |
Router |
|
|
Customer |
Varies with installed WIC |
Router |
|
|
Customer |
Varies with installed WIC |
Router |
|
|
Customer |
Varies with installed WIC |
Router |
|
|
Edge |
Internet via ethernet |
Managed voice router for VOIP. |
|
|
Customer |
2 to 8 DSL |
Ethernet over multiple copper DSL loops router |
|
|
Customer |
PRI from carrier |
Iwatsu ISDN PRI card |
|
|
Customer |
Ethernet from Edge Router |
Cable/DSL or Ethernet router w/ QOS |
|
|
Edge |
T1 from carrier |
T1 CSU. Provides signal conditioning and loopback testing |
|
|
Customer |
Ethernet from Edge Router |
Cable/DSL or Ethernet router |
|
|
Customer |
Ethernet from Edge Router |
Cable/DSL or Ethernet router |
|
|
Edge |
T1 from carrier |
Voice & Internet router |
|
|
Customer |
Ethernet from Edge Router |
Cable/DSL or Ethernet router |
|
|
Edge |
DSL from carrier |
Internet DSL modem |
|
|
Edge |
DSL from carrier |
Internet DSL modem |
|
|
Edge |
DSL from carrier |
Internet DSL modem |
|
|
Paradyne Hotwire 6210-A2(6211, 6381) |
Edge |
DSL from carrier |
Internet DSL modem |
|
Edge |
Cable from carrier |
Cable Internet router |
|
|
Edge |
Cable from carrier |
Cable Internet router |
|
| Toshiba PCX2200 | Edge | Cable from carrier | Cable Internet router |
|
Westell 2200 DSL modem |
Edge |
DSL from carrier |
Internet DSL modem |
|
Edge |
DSL from carrier |
Internet DSL modem |
|
|
Westell 2110 DSL modem |
Edge |
DSL from carrier |
Internet DSL modem |
| Actiontec R1408 | Edge | FiOS from carrier | FiOS internet router |
| Actiontec M1424WR | Edge | FiOS from carrier | FiOS internet router |
T1 smart jack - Incumbent local exchange carrier (ILEC) T1 smart jack card. The absolute edge. If provided, it's by the Incumbent carrier. Not an IP device.
Edge - First IP Routable device closest to the carrier. Generally supplied by a competitive local exchange carrier (CLEC). This is what Infotel Systems needs to monitor the most. If this fails, it's a major carrier issue.
Customer - The device just past the carrier edge device. Connected to the carrier edge device. Customer owned.Example: Firewall or ISDN BRI NT1.
Endpoints -Telephone system, Telephones, PC's etc. These also have lights such as a power light and a display
| Adtran H2TU-R card | Carrier Access Adit 600 -VOIP voice | Adtran Netvanta 3430 |
| If the Verizon T1 smart jack card does not have normal status lights | This won't work ! | Nor will this! |
Call your carrier or vendor.
Report change of status lights and refer to this page.
Request non-obtrusive then obtrusive tests (ping, web, telnet, loopback ) to the listed device. Get a service ticket #
Discuss environmental issues that affect circuit "it fails when ever it rains". A Verizon truck is outside. Recap history of carrier repairs.
Ask the carrier to access your customer equipment (if possible) .
Get a service ticket number from us! We can not track without a service ticket.
Recap above tests to service ticket taker. Accurate information in our service system is critical to fast resolution.
If we don't have an answer, we won't necessarily update you as we are busy working the problem.